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Conflict Management

Conflicts in the workplace are inevitable. A stressful environment, pressing deadlines, extreme workload, career insecurities and personal problems can ignite disputes and conflicts in the workplace. The manager is usually called to handle these situations. It is highly significant to know how to act and how to resolve these differences in order to work in a healthy and most importantly, a productive environment.

Description

By the end of seminar participants will

• Understand their new role and responsibilities
• Explore what is expected of them in relation to their global behavioural capabilities
• Identify who will have expectations of them and how to respond to these expectations
• Take forward key challenges to explore further during the week ahead.

What we would do

The teaching methodology of this course combines formal theoretical instruction with frequent reference to real case scenarios. The course is intended to be practical and interactive, with delegates being encouraged to ask questions.

Who is it meant for?

Professionals in senior positions who deal with teams and groups as well as professionals who interact with difficult people and frequently face conflict situation.