Relationship Building Essentials
This interactive workshop explores the art of building relationships. The benefits of doing so are both immediate, in helping deliver stronger, more effective client service; and long-term, in contributing to business development. Participants will explore strategies for building trust and strengthening relationships through effective questioning and listening, whilst they will also practice responding to real needs which their clients have expressed.
By the end of seminar participants will
• Value the importance of relationship building
• Practice their approach in order to make a strong impression
• Identify opportunities to deepen relationships through questioning and listening
• Practice conversation techniques that can be used to deepen business relationships
• Develop strategies to increase trust within current client relationships and engage in relationship-building efforts
• Confidently converse with clients about business and business opportunities.
What we would do
The teaching methodology of this training combines formal theoretical instruction, with frequent reference to real case scenarios. The course is intended to be practical and interactive, with delegates being encouraged to ask questions.